We measure our service quality and performance in a variety of ways including:
- Attention to detail - Customer service
- Willingness to assist - Speed and efficiency
- Meeting targets
We have systems in place throughout the account teams we operate which reflect our commitment to industry best practice. This includes:
1. Quality checking one in ten sifted application forms to ensure consistency of scoring.
2. Ensuring that all calls are monitored and answered by a trained member of our account team from 8pm
to 6pm five days a week.
3. The use of our Application and Candidate Management Systems to track all enquries and ensure they
are dealt with on the same day if received before 4.30pm.
We are committed to quality and one of the ways we monitor our performance is to ensure that both our clients and candidates are regularly sent an online Evaluation of Service form in which they are asked to rate our service across multiple indicators. On average, clients and candidates rate us 8 of 10.